Documentation Index Fetch the complete documentation index at: https://docs.antei.com/llms.txt
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SLA Commitments Antei is committed to delivering a reliable and secure platform for indirect tax compliance. While formal SLAs are offered to enterprise customers, the following reflects our standard service guarantees.
Uptime Commitment Service Component Target Uptime Application APIs 99.9% Cloudflare Workers 99.9% Retool UI 99.5% Data Sync Jobs 99.9% File Storage (R2) 99.9%
All uptime metrics are calculated monthly and exclude planned maintenance windows.
Incident Response Severity Level Description Initial Response Time Critical Major outage or security risk < 1 hour High Core feature degraded, but no data loss < 4 hours Medium Intermittent or non-blocking issue < 24 hours Low Minor UI or documentation issue < 48 hours
All incidents are logged and made available to affected customers upon request.
Data Sync Timelines
Webhook-based Syncs : Near real-time (within 30 seconds)Scheduled Jobs : Typically run every 1 hourManual Triggers : User-initiated syncs start within 30 seconds
Failures are retried using exponential backoff with logging for visibility.
Recovery Objectives Metric Commitment Recovery Time Objective (RTO) < 2 hours for core infra Recovery Point Objective (RPO) ≤ 15 minutes of data loss
Applies to platform-level disruptions. Does not include customer-originated deletion events.
Enterprise SLAs For enterprise clients, we offer a formal SLA covering:
Guaranteed uptime
Custom support channels
Escalation workflows
Performance KPIs
Contact support@antei.com for more information.
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